As seen on 2.frost.com - December 1, 2014
Armstrong's desire for sustainable profitability has encouraged it to offer tailored solutions for individual customer needs
MOUNTAIN VIEW, Calif. - December 1, 2014 - Based on its recent analysis of the fluid technology market, Frost & Sullivan recognizes Armstrong Fluid Technology with the 2014 European Frost & Sullivan Award for Customer Value Leadership. Armstrong's strong solution portfolio, replete with pumps, hydronic systems, controls and aftermarket services, has positioned it as a one-stop shop for fluid technology solutions.
Armstrong's growth is a result of its keen focus on developing novel, high-quality, low-energy products. It aims to help customers select and install the most energy-efficient devices, and this has won it many clients across Europe, which is at the forefront of sustainable living.
Customers view the company as a fluid technology specialist, and its ability to cater to their diverse requirements sets it apart from the competition. Armstrong delivers equipment such as pumps, boosters, and heat exchangers, as well as complete HVAC systems with fully integrated controls, entrenching its reputation as a provider of end-to-end fluid solutions.
"Not content with merely developing a range of products, Armstrong has built a fully integrated building energy solution that ensures optimal energy consumption, improved operating flexibility, and lower installation and lifecycle costs," said Frost & Sullivan Industry Analyst Sivakumar Narayanaswamy. "Furthermore, the company strives to enhance customers' ownership experience by developing products that will increase comfort while being environmentally sustainable."
Armstrong's "Design Envelope" technology and supporting services generate a holistic value-added, energy-efficient program through a production process with minimal environmental impact. Additionally, the company offers energy audits to identify cost-effective methods of energy savings to improve the overall efficiency of the facility.
Armstrong also strives to provide an excellent aftermarket experience through a tailored service that augments the equipment's performance over the course of its lifetime. It provides support during the commissioning and installation of the devices and ensures the timely availability of spare parts, both for its own equipment and that of other manufacturers.
A key aspect of Armstrong's value proposition is its extensive training programs. It conducts technical training courses for its representatives and service dealers on the effective maintenance and operating procedures for its equipment so that customers can enhance the overall efficiency of their facilities. Europe has shown a rising preference for on-site training and Armstrong is ably catering to this need.
In 2013, Armstrong made a sustained effort to maximize its operational efficiency through a global rebranding initiative, wherein a group of companies were represented by the brand name of "Armstrong Fluid Technology." The creation of a unified brand name has added greater clarity to customers' perceptions of Armstrong and its products, services, and value additions.
"The establishment of a global organization structure is expected to play a key role in streamlining work processes, which will, in turn, have a direct impact on the operational efficiency," noted Sivakumar. "Armstrong has an extensive international presence, with manufacturing facilities in three continents, along with sales offices and subsidiaries across the world."
Armstrong's brand equity is further enhanced by customers' trust in its skill in developing products and associated intelligent controls based on its core competencies in fluid flow, variable speed, demand-based control, and heat transfer applications.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
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